Since 2006 Absence 360 has offered customized ASP Toll Free Dictation and Transcription Software Solutions. We deliver reliable carrier grade web based dictation services. These state of the art services are transforming the dictation/transcription industry.

 Our platform is designed to allow clients to dictate anytime and from any place over the phone by calling a special Toll Free Number to begin their digital dictation process or accessing a mobile dictation app. The service is provided as both a DIY dictation service and a front-end software/ wholesale solution. The system is flexible and easy to use and has many customizable features that are a great benefit to transcription companies and to DIY dictation users.

Our Toll Free Dictation Includes:

• Options for recording devices-phone, I-phone, cell phone, Android or mobile app
• 24/7 access to the dictation system
• State of the art dashboard designed to allow users and transcription companies to view the dictation processes in real time
• Web based system
• Dictation files stored per each client’s requirements
• Collocation facility  in a tier 4 Data Center
• HIPPA compliant
• Option to route files to transcriptionist
• Custom reports are available for usage analysis as required
• Eliminates cost of expensive equipment

As a DIY dictation service, users are able to reduce costs and have the convenience of dictating from their car, office or home. It is a simple easy to use process: start by calling a Toll Free number and input your personal pin to begin the secure dictation or access the mobile app. No capital expenditures, no software to purchase. Recoding tapes and expensive equipment is eliminated.

The service is also provided as an ASP Wholesale Dictation Solution where a dictation/ transcription company uses its own back office solution that can be integrated with our front-end software and telecommunications dictation platform. The system gives more control to companies as they have the ability to turn on their own Toll Free numbers without assistance and the administrator has the ability to control programming such as moves, adds and changes that can be handled in real time as needed. Busy clients appreciate the convenience of using a phone or a cell phone from anywhere at any time to dictate. No more recording devices or tapes to deal with. This saves them time and adds to their productivity. Transcription companies realize this added benefit when competing for an account.

The Wholesale application delivers:

• Customizable key pad at the client’s request
• Manages increasing call volumes with no busy signals
• Eliminates cost of expensive equipment upgrades and maintenance
• Eliminates capital expenditures
• Efficiency of operations improves the Bottom Line
• Secure dictation storage of records HIPPA compliant
• Retrievable files accessed in WAV files

 Our ASP hosted dictation software and telecom services reside on a PSTN network. This system is located in a collocation facility that is a state of the art tier 4 data center located in the Atlanta metro area with a diverse high speed fiber network. The facility is a secure environment with Security Guards onsite 24x7x365 patrolling inside and outside of the facility. The Power is provided via four independent redundant Georgia Power feeds. The facility is carrier-neutral and provides access to multiple primary carriers. Click on the video tour of the facility

 

 

 

To offer more enhanced front-end services to our customers a major upgrade of our software system was completed in February 2011. It delivers a state of the art, robust, redundant dictation platform to better serve our customers.

How To Get Started

To learn more about how our custom dictation software combined with our telephony interface can greatly improve and enhance your dictation process a Free Thirty Minute Consultation is available.